Terms and Conditions:
Prices shown on this website are good until December 17, 2009.
Please read before sending your order - We recommend you print a copy for your records.
Our terms and conditions are provided for your protection in accordance with the Consumer Protection Laws of the Commonwealth of Massachusetts and requirements by the Better Business Bureau of Central New England.
Address or Zip Code Corrections: Always provide us with your correct street shipping address and zip code. If you provide an incorrect shipping address or zip code and UPS needs to correct the address or zip code in order for them to deliver your order they could charge a fee for this service. If UPS invoices us for that correction, we will notfiy you of that charge for reimbursement. If we make the error in the shipping address or zip code you will not be charged for the correction.
Applying Vinyl Decals: Vinyl decals should only be applied to a dry, clean and smooth surface. Adhesive used on vinyl decals is pressure sensitive. With your fingers press the edges of the decals to seal the adhesive and to reduce the chance of premature peeling. Also see Product Usage shown below.
Artwork & Advertising Copy : We prefer to have electronic artwork in a high resolution vector format as an Adobe Illustrator, CorelDraw or encapsulated postscript file. We have the ability to convert most high resolution one color Bitmaps, JPEGs or TIFF files (300 dpi or greater). We cannot convert a multi color Bitmaps, GIF, JPEG, or TIFF images. Artwork should be sharp black and white camera ready or vector artwork. Artwork containing screens, gradations, gray tones, tints or colors will not be acceptable. We cannot accept fax copies, photocopies, newspaper clippings or artwork produced on a inkjet or dot matrix printer. Pencils drawings or line artwork may lose some detail when the image is scanned. Your camera ready artwork should be printed from a laser printer with an output of 600 dpi (dots per inch) or higher. We reserve the right to reject artwork that is not suitable for reproducing a quality finished product.
Offensive Artwork: We will not accept artwork or advertising copy deemed offensive. Words, graphics or slogans that are ethnically, religiously, racially or sexually offensive will not be accepted. We will not accept orders advertising or promoting adult entertainment or child pornography.
Cancellations: Orders in production will be subject to charges incurred if you cancel your order. If you cancel your order, expect to be charged for the proof design, set-up charge, the product and shipping charges incurred. Orders cannot be canceled after your order has been entered into production. Cancellation must be in writing - we will not accept a verbal cancellation.
Color Variations on Products: Due to the nature of ink pigments, dyes and raw materials variations can occur in the finished products from order to order, even after you order a sample. We cannot guarantee exact material color match with paper or plastics as dyes, inks and mixture of materials can change during the manufacturing process. Weather conditions, humidity and temperature can affect the shade of colors during the manufacturing process or ink mixing process. Colors shown on our website are digital computer colors and may vary in shade depending on your computer monitor color settings. Color variations are normal and considered acceptable by industry standards.
Combined Design Savings: You may be able to save money when buying several bookmarker or sticker designs by using our design change service. This option is not available on all products. Ask one of our customer service representatives about this option.
Copyrights & Trademarks: You are considered the sole owner of any artwork provided with a copyright or trademark and you assume all responsibility and liability for any legal action resulting from infringement. We have the right to request written proof of the ownership and permission to use artwork with a copyright or trademark.
Credit Card or Debit Card Payments: We accept these major credit cards and debit cards: American Express, Discover, MasterCard & Visa. All credit card and debit card transactions are completed before an order is placed into production. All major credit card companies and debit card providers require us to have the following information from you; your credit card or debit card number, your expiration date, security code, the zip code and address where your credit statement is received. Your credit card company or debit card provider may not approved your charge without this information and will delay your order. Incorrect, errors or non approval of your credit card number will delay an order. We require written authorized or signature for electronic credit card transactions.
Credit Card & Debit Card Adjustments: Our accountant does a monthly audit of all orders received. If we make an error in billing your credit card, ATM card or debit card we will make an immediate adjustment and notify you in writing after the adjustment is made. We will only make adjustments to the card number that is on file. If a credit or refund due to you or if the amount is due to us that amount will appear on your next card statement. All credit adjustments are made electronically. If payment is due to us and we cannot get the balance owed on the original card number we will call you for an alternate credit card or debit card number. Any uncollected payment will be subjected to legal action and will be reported to the major credit reporting agencies.
Custom Art/Logo Re-creation Service: We have the ability to recreate artwork from a patch, police badge, letterhead, etc. An additional charge might apply depending on the amount of time involved in recreating your art or logo, please call us for more details. When requesting this re-creation service, please allow five to seven business days for a proof.
Delivery Date & Event Date: If your order form does not have a written need or event date, your order will be processed under our normal factory production time listed with each product. Factory production time begins after you have approved a faxed or emailed design proof and we have received your payment. Additional time is required for shipping. If your paying by check, Massachusetts banks hold an out of state check for 3 to 5 business days, your order will not be processed until the payment is released to us. Orders paid by credit card are processed immediately.
Delivery Services: We are contracted with UPS as our shipping company. We cannot ship using your account number, third party billing or another shipping company. We have no control over their delivery schedules. They set the delivery schedules, we cannot be held liable for unforeseen delays, weather conditions, closure of airports, lost or damaged packages. All packages are insured, damage must be reported to us within three business days of receipt of your order. If a package arrives damaged keep the original carton(s) for inspection. We cannot change the delivery method, level of service or address information once the order has left our factory. Delivery companies may require a signature upon delivery, if the delivery attempt was unsuccessful the delivery service may delay or request you pick up your order at a location described by the delivery service. Creative Services of New England will not be liable for delays by the delivery service. You should plan on 4 to 5 working days for transportation time. Only air service is guaranteed, if a air shipment does not arrive on time only the air shipping charge will be deducted from your invoice. Also see Address or Zip Code Correction and Return Shipments shown above.
Disclaimer: Advertisers shown on our website do not constitute an endorsement. We reserve the right to use your product in any future catalogs or other forms of media, unless otherwise instructed in writing at the time you place your order.
Displayed Items: Other items displayed with website products food, flowers etc. are for display purposes only and are not part of the ordered product.
Electronic Transfer of Information: You assume all responsibility for the clarity of faxed or emailed information.
Emailed Orders: You assume all responsibility for emailed orders. We highly recommend sending your emailed credit card information in separate emails. You should follow up with a telephone call to our office to ensure we have received your order via email.
Errors, Incorrect Spelling & Omissions: If any type of spelling error or omissions occurs with your order it must be reported to us within three business days after the receipt of your order. If the error or omission was made after you approved a paper proof we will not be liable and no credit, no refund and no replacement will be issued. If the error or omission was made to the imprint by Creative Services of New England after you approved the paper proof, we will issue a credit, refund or replacement of the order. We will issue a prepaid pick up of the order, we will not issue a credit, refund or replacement until the order with the error or omission is received and inspected. We have no control over when the package(s) will be picked up by UPS or any delivery company hired to handle the shipment. UPS is independent company hired by Creative Services of New England. All products must returned in their original cartons with the same quantity shipped. If the spelling error or omission was not from Creative Services of New England will not refund the shipping charge(s).
Faxed Orders: Our fax machines are on secured phone lines. Our fax machines are security monitored 24 hours / seven days a week. Only authorized personnel have access to our fax room and only authorized personnel can view your order form. Occasionally, fax transmissions are not received due to an error in fax machines communicating with each other. You should always follow up with a telephone call to our office if you have not received a confirmation or paper proof of your design within 48 hours of sending the faxed order.
Fax Number: Our fax number is for use by our customers to transmit an order, request a price quotation, send a purchase order or other official documents. Using this fax number for unauthorized purposes, junk faxes, advertisements, unsolicited or broadcast messages is strictly prohibited and subject to U.S. Federal Communication Commission regulations and enforcement.
Imprinting Methods: We use various imprinting methods to imprint our products including flexographic, hot stamping, heat transfer, offset, pad printing and silk screening. None of these printing methods are absolutely permanent. Exposure to sunlight, excessive rubbing, abrasion, harsh chemicals, dishwasher cleaning, cleaning chemicals, hand lotions, weather conditions could/will reduce the durability of the imprint.
Ink Colors: Because we purchase from several different ink manufacturers we cannot guarantee that an ink color used on products from a previous order, month or a previous year will match or look the same as a previous order and could vary in color shade. We do not offer Pantone Ink Color Matching on some products including foil and paper stickers.
Ink Coverage: Ink coverage may vary when a light color ink is used on a dark background material as most ink colors have some transparency.
Late Payments: Any payments and invoices past due are subject to legal action in accordance with the General Laws of the Commonwealth of Massachusetts. Any overdue payments will be subjected to 1-1/2% monthly interest fee, late fee, legal and collections fee as permitted under Massachusetts law.
Lost & Damaged Products: On very rare occasions packages get damaged or lost by UPS. All packages are insured for the value of the product(s) when they leave our factory. Each package contains an electronic tracking number to help us located packages and who signed for the shipment. We will not be financially liable for lost or damaged packages by the any delivery service. If a shipment is damaged or lost we will credit or replace the shipment under the normal production time listed with each product on website or any published material. All damaged and lost packages need to be verified with the delivery company before a credit or replacement can be issued. Damaged products must be reported to us within three business days of receiving your order.
Multi-Color Imprints: Due to the different printing processes exact multi-color registration may not be possible. A shift of 1/64" up to 1/16" from registration in any direction on some products is considered normal by industry standards.
PMS Color Match: We cannot guarantee an exact PMS ink color match. Ink colors will vary on different materials. Neon inks will fade within 30 days when exposed to sunlight. Each PMS color match requires an extra change even when ordering more than one product. Exact ink color matches are not available on foil or paper stickers. PMS is a registered trademark of the Pantone Matching System.
Product Descriptions: To the best of our ability the products displayed on our website are represented accurately, occasionally typographically errors do occur during the development of web pages. We highly recommend if you're not sure of the quality, color, size, thickness of a particular product you should order a random sample before placing the actual order. Color variations in product materials can occur, even after you order a sample. We cannot guarantee exact material color match with paper or plastics as dyes, inks and colorization of materials can change during the manufacturing process or purchasing of supplies such as inks. We will not accept returns or provide a refund on products that have ink or material color variations.
Product Changes: Creative Services of New England, our suppliers and manufacturers reserve the right to change, product quantity, product design, product colors, pricing, production times, screen and set-up charges or discontinue a product without advance notice. We try to accurately display each product on our website. Actual product colors may be different than shown because of digital photography and computer screen transfer.
Product Guarantee & Warranty: Imprinted products are guaranteed against factory defects. Any defect must be reported to us within three business days, after receipt of your order. Material or ink color variations in the product or manufacturing blemishes or minor scratches are not considered defects. Each product has a limited warranty. The warranty varies with each manufacturer and is subject only to factory defects. The warranty is limited to 30 days after receipt of your order. Failure to follow any instructions provided by the manufacturer voids the warranty. Some plastics and other materials have natural flaws as part of their manufacturing process, these are consider normal and acceptable. Any defected or broken products must be returned to us before a refund is issued. Products must be returned in the original shipping carton(s). Our suppliers and manufacturers reserve the right to inspect the damaged product(s) before issuing a credit. We cannot replace a small amount of defective products unless there is a minimum order quantity defective. We will not accept returns without our preapproval.
Product Inventory : Due to seasonal or inventory demands beyond our control, on very rare occasions a product may not be available within the production time listed. You will be given the option to cancel or back order that product. You will be contacted by phone or email by a customer service representative, should this situation occur. If you paid your order in advance by credit card, the payment may appear on your statement before the order is shipped as credit card transactions are processed when the order is entered into production.
Product Safety Warning: Due to potential choking hazard, some promotional products should not be given to children under the age of eight years old, particularly those products with small parts or pieces that could become a choking hazard to small children.
Product Usage: Paper and foil labels and stickers are not for long-term outdoor use. These paper or foil labels and stickers should not be applied to leather or wooden products as the adhesive on these products can damage these surfaces. Vinyl decals are recommended for windows, metal surfaces and long-term outdoor use. Decals, labels and stickers applied to painted surface can damage the paint surface when removal becomes necessary. Vinyl decals are best removed in warm weather conditions when the temperature is above 75 degree. Adhesive residue left on glass or metal in most cases can be removed using a citrus based cleaning product.
Proofs: One fax proof or email proof will be sent to you at no charge if we are providing the typesetting and / or if you're sending your artwork by email. One free paper proof or email proof will be sent within 48 hours of receiving your order. Seasonal demands occasionally from March through October may require us to lengthen email or paper proof delivery time. We cannot provide typesetting work or proofs without having an order entered into our system. Additional fax or email proof(s) may require an typesetting charge, if you make any changes. Our minimum typesetting charge is $55.00, which is one hour labor charge for our art department. You will not be charged if an error on the proof was made by Creative Services of New England. We provide a paper proof to ensure your order is printed correctly. It is your responsibility to check all information on the paper proof for errors or omissions. If you approve the paper proof and there is an error we will not credit or reprint the order without additional charges. Orders cannot be changed once placed into production without occurring additional charges to stop production. Fax or email proofs are only available after your order has been submitted to us.
Proof Design or Typesetting Changes: Changes cannot be made to the design proof after the order has been placed into production. Take time to carefully check all the information and layout. We cannot add or delete information after you approve the paper or emailed proof after we have entered the order into production.
Purchase Orders: We will accept a purchase order from the following in the United States: All county, local, state and federal agencies, all law enforcement agencies, branches of the United States military, private schools, public school districts, public and private colleges and universities. Purchase orders must be signed by an authorized person. Payment terms are 30 days after the invoice date. Advance payment by certified bank check, check, any major credit card, debit card or money order are required for all orders from businesses and non-profit organizations regardless of size.
Refunds, Returns & Restocking Policy: See Product Guarantee & Warranty for imprinted promotional products listed above. No refund will be given for damaged products or products missing any original component(s). Refunds will only be given after we have received and inspected the products. We will not accept returns without our preapproval. Each product has a limited warranty. The warranty varies with each manufacturer and is subject only to factory defects. The warranty is limited to 30 days after receipt of your order. Failure to follow any instructions provided by the manufacturer voids the warranty. Some plastics and other materials have natural flaws as part of their manufacturing process, these are consider normal and acceptable. Any defected or broken products must be returned to us before a refund is issued.
Returned Shipments: UPS will make three attempts to deliver your order. On each attempt they will leave a yellow.brown slip at your usual delivery point i.e. front door, shipping area etc. We strongly recommend, if you receive one of these notices, that you immediately contact UPS to arrange a convenient delivery time. We will not be responsible (financial or otherwise) for any delays resulting from these attempts and no refunds or credit will be issued, as UPS is an independent company. If the order is returned to us after three attempts you will still be responsible for all charges incurred including the product cost, setup charges, shipping charges and any charges incurred to reship the order to you. There will be no refund or credit issued under these circumstances. Also see Cancellations shown above in these terms and conditions.
Rush Service: Because of the volume of orders we process each day, we do not offer rush service.
Sales Taxes: Massachusetts businesses, individuals and organizations are required to pay 5% sales tax, unless a valid Certificate of Exemption is attached to your order. Products and Setup Charges are taxable under Massachusetts Taxation Laws. Some states are now requiring us to collect sales tax on Internet orders, because of the numerous sales tax rates in the United States of America, any required sales tax will be applied to your order. We cannot avoid collecting the sales tax if your state, city, county or town has sales tax regulations. If we miss collecting the sales tax on your original invoice we have the legal right to invoice the sales tax amount separately.
Samples: Random imprinted samples are available for most products for your review. Just email us your request. We reserve the right to limit the amount of samples we send to any given person, organization, company or address.
Scratches, Scuff Marks & Blemishes: Some products especially products made of plastic will have naturally occurring scratches, scuff marks and blemishes from the manufacturing process which are considered normal and acceptable. Excessive scratches and scuff marks can happen during shipping and transportation. Some products are poly bagged or cellophane bagged at no charge, if available, optional packaging is listed with each product webpage.
Set Up, Screen Charges & Imprinting Preparation: Artwork, typesetting, graphics produced by us remain our property. Set Up, screens, plates, dies, molds, negatives and other materials used to imprint your order are the property of our factory. Charges associated with the products are for the preparation and such material to make the screen. Under Massachusetts Sales Tax laws these charges are taxable for Massachusetts businesses and residents. If you would like any camera ready artwork or disk you provided returned to you, we must be told in writing on your order. Some set up & screen charges are a one time charge, providing you reorder the exact product with the exact ad or imprint copy within 18 months of the order date. While some products may require a smaller reorder set up and screen charge even during that time period of 18 months. Screens, dies, plates etc., are not interchangeable with products and cannot be transferred to other distributors or manufacturers.
Shelve Life: Adhesive used for decals, labels and stickers generally have a shelf life of two years from the date of purchase. Decals, labels and stickers should be stored in a cool - dry place. These products should not be stored in extreme heat or cold, particularly vehicle trunks or unheated storage areas.
Shortages or Misprinted Products: Errors or damaged products must be reported to us within three business days after delivery of an order. It is the customer's responsibility inspect and check the quantity received, all components and imprint copy and imprint quality immediately upon receipt of your order. We will not be responsible for imprint errors if camera ready or emailed artwork was provided by you, or a paper or emailed proof was approved before production. If a product is damaged or an error was made, our customer service representatives are required to correspond in writing by fax or email. Any shortage in quantity or damaged products must be reported to us within three business days of the delivery date. Any shortages or damaged products will be credited to your invoice or account. Replacements of less than the quantity originally ordered cannot be produced, only a credit or refund will be applied to your account for damaged, shortages or misprinted products. We reserve the right to inspect any misprinted or damaged products before a credit or refund is issued.
Standard Ink Colors: See Color Variations on Products and Ink Colors shown above in these terms and consitions
Typesetting, Graphics and Proofs: After we receive your written order we will provide typesetting and graphic design, using our standard type fonts, stock logos and graphics. A fax or email proof will be sent to you for your review prior to us printing your products. We urge you to very carefully review the proof for any errors or omissions prior to signing the proof and authorizing us to proceed with the printing of your order. We strongly recommend a second person also review your proof as you will be responsible for all charges once your proof has been approved and submitted for printing and no refund will be issued once you have given us approval to print your order.
Use of Official State Seals: We have state seals for all fifty U.S. states. Only government agencies are allowed to use state seals. Most are state seals are available to use without any extra charge, however, the following state seals including Louisiana, Minnesota, Missouri, Nevada, New Mexico, North Dakota, Oregon, Rhode Island, South Dakota, Tennessee, West Virginia and Wyoming have very fine lines, grayscales or halftones which require us to use a more expensive printing plate to maintain the details in the respective seal. A halftone/fine detail charge of $30 will be added to your invoice total when one of the above mentioned state seals is used.
We reserve the right to update and make revisions to these policies without notice.
Trusted - Quality Products and Excellence in Customer Service since 1982
